Meet our ahs hospitality New Zealand Team: Interview with Tim Reynolds
Camilla Yang • March 12, 2024
Meet our ahs hospitality New Zealand Team: Interview with Tim Reynolds
ahs hospitality have proudly been providing outsourced housekeeping service to the New Zealand Market since 2013. 10 years on, with the support of our Australian team, and offices in both Auckland and Christchurch, the team have been growing from strength to strength with hotel partnerships across both north and south islands. We had a yarn with Tim Reynolds, General Manager New Zealand to get to know more about his team and the housekeeping operations he is leading.
ahs hospitality (ahs): Who is in your team?
Tim Reynolds (TR): The team is made up of myself, Sophia Liu (North Island Operations Manager), and Jill Nuqui (P&C Advisor NZ).
ahs: What is the hospitality industry like in New Zealand – is there a difference between Australia and New Zealand?
TR: There aren’t too many major differences between Australia and New Zealand hotel operations. If I had to highlight one thing it would be that outsourced housekeeping is not widely recognised or understood in hotels across New Zealand. We have had to work hard on educating what we do and how we do it, and to build our reputation.
ahs: How do you think ahs hospitality’s Labour Hire Solution will benefit hotels across New Zealand?
TR: After building our reputation in the market over the past year we are now in a position to use this and provide experienced, hotel specific staff. Our advantage being our processes and systems around hotel housekeeping. There is no other hotel specific company that can offer experienced housekeepers in this space like we can - which not only improves the hotel’s operating standards, but also satisfied hotel guests!
ahs: What do you do as a team to ensure operational success?
TR: Communication across the whole team at all times is our key to ensure operational success.
ahs: What activities do you do to bond as a team?
TR: We are yet to form any team traditions and activities, as we are a fairly new team. But our team bonding experiences stem from always being there for each other to help support one another.

ahs: If you can describe the New Zealand team in 3 words, what will they be?
TR: Resilient, Patient, Hands-on
ahs: Why is ahs hospitality a great place to work?
TR: The people and the fact that everyone supports each other to achieve the same goals!
If you are interested in learning more about our New Zealand labour hire solution – click here
April has arrived, and with it comes school holidays, Easter celebrations, and a well-earned chance to relax. If you're not heading away, why not turn your home into the ultimate staycation spot? At ahs hospitality, we know a thing or two about creating fresh, inviting spaces. Now we're sharing our favourite tips to help you bring that hotel-level luxury into your everyday — because you deserve a little self-care this holiday season. 
Last week marked Cultural Diversity Week, and at ahs hospitality, we believe our people are our greatest strength. We're proud to highlight the diverse, inclusive, and people-centred culture that makes our workplace truly exceptional. A Truly Multiculture Team Our team proudly represents 88 different nationalities—a reflection of the global community. Each culture enriches our workplaces with fresh perspectives, diverse talents, and unique experiences, making our service stronger, warmer, and more authentic. Women Powering Our Team Did you know 69% of our housekeeping team are women? We celebrate their invaluable contributions and continuously foster an environment of growth, leadership, and opportunity for all women at ahs hospitality. This International Women’s Day, one of our client hotels celebrated the incredible women within the housekeeping team, showcasing their dedication and excellence. 
We get it—between back-to-back meetings and endless emails, keeping your workspace clean often falls to the bottom of the to-do list. But a tidy office not only boosts productivity but also creates a positive impression for clients and employees. At ahs hospitality, we believe a clean workspace leads to sharper minds and happier teams. Ready to refresh your workspace? Here are some easy and practical cleaning tips to help you maintain a clean workspace (and yes, we’ll help you keep it spotless too!).
Housekeeping 2025: Emerging Trends Shaping the Future of Hospitality As we step into 2025, the world of housekeeping is evolving rapidly, driven by new technology, sustainable practices, and innovative workforce solutions. In this blog, we’ll uncover the must-know trends in housekeeping, revealing how they empower businesses to stay ahead in this dynamic landscape. Let’s dive in!
As we quickly approach the festive season, many of us will be looking forward to a much-deserved holiday break and opening our homes to family and friends. If you are still needing to get your home tidy and presentable, we have put together the ultimate 5 step plan you can follow that will help make your home really sparkle. Not only will it help set the tune for a merry and memorable holiday season, but it will impress your guests as well! 1. Declutter your home Decluttering can help create an organised and spacious environment and can transform the look of your home. Our housekeepers recommend you first start clearing out non-essential items that are not needed and put them in storage. If you realise whilst you are decluttering that you no longer have a need for them, consider donating it to charity if it is in a good condition. Start with one room at a time so you do not feel so overwhelmed. By getting rid of items in the home that you no longer need, you will soon create a bigger and more inviting space to comfortably host your guests. 2. Deep clean the bathroom Nothing will impress your guests more than a sparkly clean bathroom, so be sure that you give it a good deep clean! First clear away all items from your sink and floors and then start wiping down all surfaces with disinfectant spray and a reusable microfibre cloth. To get rid of the soap scum more sustainably, a housekeeping hack our housekeepers recommend is using bi carb soda and vinegar mixture. Once that is all completed, add some fresh hand towels and a scented candle to complement your sparkling bathroom. 3. Add festive touches throughout home With your space now clean and organised, it is time to give it some magic with some holiday decorations! Whether it is a wreath on the door, or fairy lights hung along the staircase, adding these Christmas touches throughout your home will add extra excitement and warmth that your guests will appreciate. If you have a guest room , be sure to give it a Christmas upgrade as well! 4. Bring out the Christmas tree Congratulations on making it this far! It is now time to bring out and set up the Christmas tree. As the star of the show, it can be easy to over decorate the Christmas tree, but we recommend that you keep it classy and simple. Stick to a set colour scheme and complement it with a collection of ornaments and Christmas lights. 5. Create the ultimate Christmas playlist Christmas music is one of the easiest ways to get into the holiday mood and sets the tone for your holiday gathering with loved ones. Before your guests arrive, ask them what their favourite Christmas tunes are to create the ultimate Christmas playlist that everyone will enjoy. This personal touch will ensure everyone will get to hear to their favourite holiday song and can also create conversations among your guests as well. By following these 5 simple steps, your home will be Christmas-ready to host your celebrations in no time. Your guests will not only be impressed, but you will also get to enjoy your clean and tidy home as well.
‘Labour hire’ is where companies engage with a specialised service provider to connect them with experienced people who will deliver the skilled labour they need support with. In this blog, we will delve into the many scenarios where it is beneficial to engage with a housekeeping labour hire service and the kinds of accommodation properties where they can lend an extra set of hands.
ahs hospitality are proud to share that we have been announced as a finalist at the National Safety Awards of Excellence under the category ‘Best Continuous Improvement of a WHS Management System’.
As the Australian hotel industry faces ongoing challenges, many hoteliers across the country are rethinking how they manage their hotel operations. With the housekeeping department a critical component in delivering guest satisfaction, outsourcing your hotel housekeeping services can provide your hotel with significant advantages.
In the fast-paced world of hotel hospitality, hotel housekeeping staff are usually the unsung heroes. The demanding nature of their work can often be overlooked, and their need for mental wellness support. At ahs hospitality, we believe that promoting mental wellness among our housekeeping staff is not just a nice-to-have but essential for their well-being and their success at work.
In this blog we take you behind-the-scenes to show you what it is like working as a Hotel Housekeeper, understand what a typical day in the life looks like for a Housekeeping Manager managing a hotel housekeeping team, and the hard work and dedication that goes into keeping hotels clean and tidy.
