Year in Reflection: 2021

What a year it’s been for our business and the industry. We decided to take a look back at our business' 6 most important milestones in 2021.

5 Milestones from 2021

These are the milestones that made up our year:

1. Leanne Graham, our Executive General Manager
   Arguably our biggest moment, in September of 2021 we welcomed our new Executive General Manager, Leanne Graham to the ahs hospitality family. Under Leanne’s leadership we are confident in her vision for our company’s future as she seeks to further diversify our service model and prioritise our people.

2. ahs learning
   Our Human Resources Manager, Ben Kazakoff, led the roll out of our new Learning Management System ‘ahs learning’. Utilising the award-wining Absorb software, ‘ahs learning’ offers our on-site team members the ability to access a single platform for learning and development, safety and compliance training, and easily access all onboarding materials.

3. ahs 4 us
   We have set up our new web-based rewards and recognition program to be rolled out in January to all ahs team members called ‘ahs 4 us’. This program offers our team members:
   - Discounts off many of Australia’s biggest and favourite retailers
   - Discounts from some of our country’s largest private insurance providers
   - A recognition program to reward high achievers with gift cards
   - A referral bonus scheme
   - Access to a free 24/7 counselling support (for employees and their family members)

4. Bullhorn
   The integration of this cloud-based recruitment software for our support team has provided them with a comprehensive Customer Relationship Management system. Bullhorn has equipped our support team with an application tracking system and operations software to ensure privacy, quality, and compliance.

5. Award wins
   In 2021, ahs hospitality had a lot of achievements within our industry and the wider business community. We had the honour of being highly commended at the National Safety Awards for our solution to Work Health Safety. This was well-deserved recognition for our safety leaders, and their teams, who had worked so hard to provide a safe and welcoming environment for guests and hotel workers throughout the Victorian Hotel Quarantine program.
   For the HM Awards 2021 Housekeeper of the Year, not one, but TWO of our hardworking employees were highly commended.
   Lastly, our biggest title win in 2021 was awarded to our team member, Jeetha Lazaro, who took home the prize of “Back of House Team Member” at the TAA Awards in Victoria. Jeetha was recognised for her vital role in executing the Victorian Hotel Quarantine Program and her exceptional leadership throughout the year.

With the close of 2021, we look to 2022 shining brightly on the horizon with full confidence in the continued recovery and reinvigoration of our industry.