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Houseperson
Assists the housekeeping team by working closely with room attendants and public area attendants to ensure the hotel is serviced to the required standards while attending to the needs of the guests. Tasks include: Maintain linen and guest supplies on floors Maintain service areas and stock levels Respond to guest requests promptly Remove dirty linen and replace with fresh linen on floors
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Room Attendant
Servicing of assigned guest rooms and other areas as directed. Tasks included: Servicing of vacant and occupied rooms as per the standard Completing allocated tasks in the allocated time Report any maintenance or security issues to supervisor or Executive Housekeeper Guest engagement as per the standard Collecting and returning any guest property left in vacated rooms
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Public Area Attendant
Service the public areas of the hotel to the required standard whilst attending to the needs of guests and the hotel. Tasks include: Service hotel public areas to the required standard Use a checklist and sign off on areas completed Report any maintenance issues Respond to special requests Replenish guest supplies
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Housekeeping Manager
Responsible for the planning, developing and implementing of all administrative and operational activities of the housekeeping department. Meeting the hotel service standards and customer service guidelines. Tasks include:Financial management Customer focus Maintenance of room standards Communication with key hotel stakeholders
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Assistant Housekeeping Manager
To assist in the management of relationships, quality and OHS at a hotel level and in the absence of the manager to control the department. Tasks include: Motivate and engage with all team members Coordinate on site training and on boarding Inspect completed work Report all incidents and hazards as they occur Foster strong relationships with the hotel
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Housekeeping Supervisor
Responsible for supervising room attendants and inspecting the servicing of assigned rooms. Tasks include: Supervising room attendants Inspecting all rooms Review productivity reports Contribute to inspection reporting
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Duty Manager
Responsible for the daily running of the department and coordinate all team members to perform duties to the hotel standard. Tasks include: Manage room attendants, supervisors, house persons, coordinators to return hotel rooms in time for check in of guests Inspect completed work Report all incidents and hazards as they occur Foster strong relationships with the hotel
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Coordinator
Responsible for the coordination of the daily activities of the housekeeping department. Tasks include: Issuing, tracking and reporting keys and lost property Preparing daily operations reports Responding to all telephone requests Issue daily requirements to room attendants and houseperson Coordinating room servicing details within the team and front office
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Uniform Assistant
Coordinate the laundering of all uniforms Coordinate the sign in and sign out of uniforms Repair uniforms as required Read and understand daily worksheets Carry out seamstress duties as required
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Internal Vacancies
Our internal vacancies are all our open roles within our head offices. From General Managers to Finance Coordinators to Human Resource Managers, these employees support our on-site hotel team members.
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