Hotel Client Reviews

Client Testimonials

We pride ourselves on the quality services we provide and the relationships we build with our clients. We value their feedback in improving our services and recognising our dedicated team members.

Alpha Hotels and Resorts has worked with ahs since 2013. Throughout that time I have found ahs to be a fair, flexible, transparent and commercial partner in our business.

Great companies are only as good as the people within them. Continuity is a hallmark of ahs but where individuals have moved on, our contact base within ahs has always been strong enough to minimise any disruption and close relationships have been quickly rebuilt with those who have stepped into others shoes. 

I particularly value ahs' knowledge and best practices in cleaning and workplace health and safety from which my businesses benefit.

Bruce Holliday, Alpha Hotels and Resorts

Just dropping you a quick note to thank you personally for all the support you  have given me through this tough journey.  When we reflect back to the beginning of the Covid-19 outbreak and the measures the Australian Government placed on hotels, we have been through some really rocky patches to work through.  I want to commend you on your constant contact and professionalism you provided me and my hotel.  It has been a hard road, but helped with your quick, decisive and open actions to get us through.

I asked for help with the Executive Housekeeper here and you jumped right onto it.  This was really appreciated as the replacement you found has been phenomenal.  You were also very quick to replace items to make this hotel cleaner and brighter for our guests.  I am also thankful for the communications about what ahs were doing to keep their people safe and implementing new processes to make the change happen.

Garry Beadel, Pier 21

During my tenure with View Hotels ahs housekeeping was engaged to provide room attendants, public area attendants, supervision and housekeeping management to our Sydney, Melbourne and Brisbane hotels under a long standing arrangement. In fact our Melbourne hotel had been a client of ahs for 20+ years, which is extremely unusual in this industry. I quickly came to the realisation that the strength of the relationship was driven at three levels. Firstly, each hotel had an experienced executive housekeeper who knew their respective hotels top to bottom. Secondly, the room attendants who are tasked with one of the toughest jobs in this business were dedicated, thorough and consistent in their work. And finally, the ahs regional support team actively engaged with each hotel GM and collaborated on new projects and initiatives to the benefit of both parties. We embraced our out-sourced colleagues and made them feel part of the hotel family which enabled us to achieve quality scores that consistently out-performed our competitors. Our partnership with ahs was and continues to be very successful and I have no hesitation in commending their services.

David Brown, View Hotels

I have been working alongside ahs hospitality for the last two and half years. They have provided the cleaning services for the hotel for the last 8 and a half  years.

 They have been easy to work with and share similar work ethics to View hotels. I have found that ahs hospitality work with the Hotel Management team to ensure common goals are achieved and the delivery of a consistent product.

 Most recently during the Covid -19 Pandemic, ahs have been proactive and understanding to the changes affecting the Hospitality and Tourism industry, which is a great quality for a business to display.

 I would have no hesitation in recommending ahs hospitality as a business partner.

Dene Zahner, View Hotels

As you could imagine the Atura Adelaide has not been immune to the fallout from the Covid-19 and in one way or another every staff member has been significantly impacted. As we moved deeper into the crisis,  we knew it was essential to maintain the hotels fantastic reputation, which would not only help us to weather the storm but also place us strongly for a rapid recovery. I’m pleased to say that not only did we maintain our reputation but we also picked up some significant pieces of business that allowed the hotel to outperform the comp set by a significant margin. None of this would have been possible without our people including our ahs team!   Even during the most challenging of days the focus has always been on the guest, ensuring they feel at home, safe and welcome.

A big shout out to Paul, Karla, Ayumi and team for their focus, energy and commitment.

Tim Newson, Atura Adelaide Airport

Pullman Melbourne on the Park has been working with ahs for over 3 years. They provide reliable and professional housekeeping services for our hotel. The ahs team have been co-operative and responsive to the needs of our property. Overall we have been satisfied with ahs' performance and our business partnership.

Erkin Aytekin, Pullman Hotels and Resorts

It has been a very trying few months at ibis Adelaide. Reduced occupancies and significantly reduced manning levels have seen us really  work as a team to ensure the our guests needs are met.

We always pride ourselves on the great relationship we have with our Housekeeping Team, we have always worked to ensure they have felt very much a part of the team at ibis Adelaide . This was reinforced time and time again over the last few months. When we needed assistance running food up to guests rooms, were dealing with particularly emotional and tense guests and the amazing relationships the Housekeeping Team developed with some of our longer term guests.  They all know who Heidi is and look forward to when she personally services their rooms.

Heidi, Bryan and Peter have been a source of companionship in a very quiet hotel as well as valued team members, quickly pulling resources, whilst we manage the often short term business demands & pick up. I am fortunate to say this crisis has bought out the best in my team.

Sarah Baddams, Ibis Adelaide

I would like to take this opportunity to thank you for the efforts and dedication you and your team undertake on a daily basis to maintain a clean, safe and healthy environment for our staff and guests.The housekeeping team play a very significant part in the experience our of our guests. I think we all recognize that the housekeeping team have one of the toughest jobs in the hotel but it is one of the most important. You and your team have the opportunity to interact daily with our guests and can make or break their memories of their stay with us. Once again thank you for all that you do…

Anonymous, Hotel Client

​Thank you for your monumental effort in attending to so many cleaning requests and keeping our hotels viable for accommodating new guests in such extraordinary times. Your efforts have not gone unnoticed and we are deeply grateful to you and all your staff at ahs hospitality.

Melbourne Client, Hotels in Melbourne