At AHS we work in partnership with you to achieve the finest results. Our fully integrated model provides a lot more than just housekeeping services.
AHS Hospitality has a large dedicated workforce focused on one, specific area of expertise - accommodation services. Our managers are entirely hospitality-trained, with vast experience in the management of hospitality team members. As guest service specialists with broad hospitality knowledge, we provide a better quality service than the traditional in-house approach.
We work in partnership with you to provide the best possible results for your hotel. It’s simple – by allowing us to do what we do best, your team is free to do what they do best. Hotel management are able to redirect their energies to revenue generating goals, such as increasing occupancy and average rates. Our team members integrate into your operation seamlessly, with AHS’ management working alongside your team to deliver a superior guest experience.
Our services include:
Our staff are trained to handle a wide range of requests from your guests to make their stay more enjoyable including: delivery and pick up of guests’ items, providing room assistance and delivering room related needs such as additional bedding or replacing missing items.
Human Resources & OH&S
As well as assisting in team members’ recruitment and onboarding, our experienced HR team help design and manage occupational health and safety systems within your hotel. We also provide hotel safety checks, service and procedure training and conduct departmental assessments and compliance audits.
Using our vast experience in systems management, we can work in partnership with you to produce savings on all aspects of your hotel management.
Linen and Laundry Management
AHS will help you reduce laundry costs by managing your in-house laundries, linen hire and the servicing of linen owned and hired by the hotel.
We ensure your turn-down service is managed efficiently and in accordance with your hotel’s brand standards in a friendly and welcoming manner.
Our team manage all aspects of minibar, from replenishment through to the transportation of goods and managing stock in accordance with your guests’ requirements and transaction recording.
We provide secure storage and logging of all guest valuables, queries and recordings on lost property and delivery of items to guests.
Room Condition Inspection and Reporting
Our team inspects the condition of your hotel room furniture, equipment and accessories to report to hotel management on any items requiring repair or replacement, ensuring the upmost standards of presentation are maintained.
Our team manage all aspects of niceties for your hotel, including procurement of toiletries, managing storage and the daily stocking of guest rooms.
Drawing on many years of hotel management experience, our team provide front office staffing solutions for you, seamlessly integrating standard operating procedures and systems.
From temporary to casual replacement for a day or more, to permanent recruited positions, we can take care of all your staffing needs.
The right choice
As a managed service provider to many of the major hotel and serviced apartment chains throughout Australia, we are not simply responsible for servicing thousands of guest rooms’ everyday, but we also provide a complete service to ensure the smooth and efficient running of your property.
Our large infrastructure supports our operations and enables you to enjoy the benefits of an extremely experienced company, solely dedicated to your hotel guests.